Privacy Policy

Last updated: April 2025

1. Who We Are

Master Locksmith is a professional locksmith service operating across Gauteng, South Africa. We can be reached at 082 950 1501. This policy explains how we handle any personal information you share with us.

2. The POPI Act

We are committed to protecting your privacy in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). POPIA governs how businesses in South Africa may collect, store, use and share personal information. We only collect information that is necessary to provide our services and we do not sell or share your details with third parties for marketing purposes.

3. Information We Collect

When you contact us — by phone, WhatsApp or via our website contact form — we may collect your name, phone number, and the address or location where you need assistance. This information is used solely to respond to your enquiry and to dispatch a locksmith to you.

4. How We Use Your Information

Your personal information is used to provide the locksmith service you have requested, to contact you regarding your booking, and where necessary, to comply with legal obligations. We do not use your details for unsolicited marketing.

5. Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Information is retained only for as long as necessary to fulfil the purpose for which it was collected.

6. Your Rights

Under POPIA you have the right to request access to the personal information we hold about you, to correct inaccurate information, and to request deletion of your information where there is no legal reason to retain it. To exercise any of these rights, please contact us directly at 082 950 1501.

7. Contact

If you have any questions about this policy or how we handle your personal information, please call us on 082 950 1501 or send us a message on WhatsApp.